Frequently Asked Questions

1. Register a new account REGISTER NOW (https://account.cogreps.com/user_portal/create_account)2. Verify email by clicking link in email. 3. Add new household members during registration or by clicking the plus “+" button next to "Member" in Account Management portal.(https://account.cogreps.com/user_portal/) 4. Verify any members under the age of 13 via email. 5. Download or open the SMASH Routes App and login.

In order to comply with the Children Online Privacy Protection Act (COPPA)(https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule), we need to verify that all users under the of age of 13 have consent of a parent or guardian. Thus parents/guardians need to create an account, add each child, and verfiy via email for each child under the age of 13.

1. Check Spam folder for the email system registered. 2. If that doesn't work, then click the resend email verification provided during registration. 3. If you already closed the window, then reregister.

You may have clicked an expired link from an old email. The email verification link will only work in the last email sent to you, so make sure to find the most recent email sent. Note that any previous emails are inactivated for security purposes.

Yes, you can add another parent/guardian to a household by clicking the plus "+" button next "Member". You can also add the parents email as another login, by clicking the "+" button next to "Login". LOGINHERE(https://account.cogreps.com/user_portal/)

You can only be set as a coach with authorization from an administrator from the school/organization after purchasing a TEAM or ENTERPRISE license. CONTACTUS (javascript:void(0))to learn more.

You will get one (1) email for each child under 13 years of age that you add to your household. You need to click the verify consent link for each email in order for the child to be added to your account.

If a child in your household is showing as "unverified", then you need to find the COPPA email and click the verify consent link.

If your child still shows as "unverified," you may have clicked a link from an old email. The verify consent link will only work in the last email sent to you. Click the RESEND EMAIL button from the ACCOUNT MANAGEMENT (https://account.cogreps.com/user_portal/login)portal, and a new email will be generated. Note that any previous emails are inactivated for security purposes.