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Frequently Asked Questions
CREATE ACCOUNT
ACCOUNT MGMT
GENERAL
TROUBLESHOOTING
CHALLENGE GAMES
1. Register a new account REGISTER NOW
(https://account.cogreps.com/user_portal/create_account)2. Verify email by clicking link in email.
3. Add new household members during registration or by clicking the plus “+" button next to "Member" in Account Management portal.(https://account.cogreps.com/user_portal/)
4. Verify any members under the age of 13 via email.
5. Download or open the SMASH Routes App and login.
In order to comply with the Children Online Privacy Protection Act (COPPA)(https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule), we need to verify that all users under the of age of 13 have consent of a parent or guardian. Thus parents/guardians need to create an account, add each child, and verfiy via email for each child under the age of 13.
If your child still shows as "unverified," you may have clicked a link from an old email. The verify consent link will only work in the last email sent to you. Click the RESEND EMAIL button from the ACCOUNT MANAGEMENT (https://account.cogreps.com/user_portal/login)portal, and a new email will be generated. Note that any previous emails are inactivated for security purposes.
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